Support Center
Your guide through the eternal winter realm
CUTTER
Support Guide
"Greetings, warrior! I'm here to help you navigate any challenges in AVALORA. Choose a category below or contact our support team directly."
Live Chat
Get instant help from our support team
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Browse Help Topics
Getting Started
New to AVALORA? Learn the basics of Web3 gaming
Account & Security
Protect your account and digital assets
Technical Issues
Troubleshoot common problems
Game Mechanics
Master the art of AVALORA gameplay
Frequently Asked Questions
How do I connect my wallet to AVALORA?
Click the 'Connect Wallet' button on the auth page and select your preferred wallet provider. We support MetaMask, WalletConnect, and other popular Avalanche-compatible wallets.
What is the exchange rate for gems?
The current rate is 1 AVAX = 10,000 gems. This rate may be adjusted based on market conditions and game economy balance.
How do I earn XP and level up?
Complete quests, participate in training challenges, read codex entries, and engage with the community. Each activity rewards different amounts of XP.
Is my wallet information secure?
Yes! We never store your private keys. All wallet interactions use secure blockchain protocols, and your assets remain under your complete control.
Can I play AVALORA on mobile devices?
AVALORA is optimized for desktop browsers but works on mobile devices with wallet apps like MetaMask mobile. Full mobile optimization is coming soon!
Security Emergency?
If you suspect unauthorized access to your account or notice suspicious activity, contact our security team immediately.
Report Security Issue